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First Vehicle Registration Holds Expected Next Week

Thousands have paid tolls and fees owed

Oct. 19, 2017Thousands of drivers in Indiana and Kentucky have paid tolls owed to the two states, via RiverLink, and will avoid having a hold placed on their vehicle registration. A registration hold is placed when a toll is not paid after repeated notices. The first holds are expected to be placed next week. Drivers will not be allowed to renew their vehicle registration until tolls and fees owed are paid in full.

Since RiverLink announced pending registration holds last week, nearly 6,500 drivers have paid tolls and fees owed in full. Those drivers have paid nearly $170,000 owed to the two states.

As of last week, around 16,000 registration holds were expected in Indiana and 19,000 in Kentucky. The number of holds will continue to grow as unpaid invoices mature. A registration hold is placed after a toll is unpaid, and at least four RiverLink toll notices have been sent to the customer. The first notice, second notice, violation notice and collections notice are mailed over a minimum of a 135-day period, allowing drivers more than four months to pay tolls owed.

It’s important all drivers using the tolled bridges for faster and safer commutes pay their fair share. Vehicle registration holds are a common enforcement option used by several states to help ensure required tolls and fees are paid.

Paying Tolls Owed

Drivers have several options to pay tolls owed:

  • Pay online at riverlink.com using the reference and license plate numbers on toll notices.
  • Call RiverLink customer service at 1-855-748-5465 and pay using the automated phone system using the reference number on toll notices, or speak with a customer service representative.
  • Visit a RiverLink customer service center at:
    • 103 Quartermaster Ct., Jeffersonville, IN
    • 400 E. Main St., Suite 102, Louisville, KY

Customer service centers are open Monday-Friday from 7 a.m. – 7 p.m. and Saturday from 8 a.m. – 2 p.m.

Payment must be made directly to RiverLink and CAN NOT be accepted by the IN BMV, the KY MVL or a County Clerk’s Office in Kentucky. Shortly after tolls are paid, RiverLink will notify the IN BMV or KY MVL to release the hold on the registration.

Drivers will also receive a RiverLink notification letter in the mail stating the registration hold has been released.

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Find more information on RiverLink tolling, including answers to frequently-asked questions, at www.RiverLink.com.

Find more details on the Louisville – Southern Indiana Ohio River Bridges Project at www.kyinbridges.com.

First Vehicle Registration Holds Expected for Tolls Owed

Registration cannot be renewed when repeated notices are unpaid

Oct. 10, 2017 – Drivers in Indiana and Kentucky who owe tolls to the two states, via RiverLink, will have a hold placed on their vehicle registration when a toll is not paid after repeated notices. Drivers will not be allowed to renew their vehicle registration until tolls and fees owed are paid in full.

A hold is placed on a vehicle registration after a toll is unpaid, and at least four RiverLink toll notices have been sent to the customer. The first notice, second notice, violation notice and collections notice are mailed over a minimum of a 135-day period, allowing drivers more than four months to pay tolls owed.

“Our new and improved bridges mean faster and safer commutes for drivers every day, and are opening the door to new economic opportunities for our region,” said Megan McLain, innovative finance manager with the Kentucky Transportation Cabinet. “It’s important all drivers using the bridges pay their fair share. Vehicle registration holds are a common enforcement option used by several states to help ensure required tolls and fees are paid.”

RiverLink is expected to begin placing holds on vehicle registrations later this month, and will place registration holds on appropriate vehicles on a continuing basis.

“We don’t want drivers to be caught by surprise,” said Scott Adams, Indiana Department of Transportation director of tolling for the Ohio River bridges.  “We’re letting them know now that registration holds will soon be issued, in hopes that affected drivers will reach out to RiverLink and pay tolls owed. By doing so, they can avoid a hold when going to renew their vehicle registration.”

RiverLink customer service will send written notification of registration holds to vehicle owners. Collection calls are also made to affected customers. If a customer does not answer the phone, a message is left to contact RiverLink for important account information.

The Indiana Bureau of Motor Vehicles (BMV) and Kentucky Motor Vehicle Licensing (MVL) are notified when they are required to place a hold on a vehicle registration. 

Payment in full is required for RiverLink to release the vehicle registration hold.

Payment must be made directly to RiverLink and CAN NOT be accepted by the IN BMV, the KY MVL or a County Clerk’s Office in Kentucky.

 

Paying Tolls Owed

Drivers have several options to pay tolls owed:

  • Pay online at riverlink.com using the reference and license plate numbers on toll notices.
  • Call RiverLink customer service at 1-855-748-5465 and pay using the automated phone system using the reference number on toll notices, or speak with a customer service representative.
  • Visit a RiverLink customer service center at:
    • 103 Quartermaster Ct., Jeffersonville, IN
    • 400 E. Main St., Suite 102, Louisville, KY

Customer service centers are open Monday-Friday from 7 a.m. – 7 p.m. and Saturday from 8 a.m. – 2 p.m.

 

Shortly after tolls are paid, RiverLink will notify the IN BMV or KY MVL to release the hold on the registration.

 

Drivers will also receive a RiverLink notification letter in the mail stating the registration hold has been released.

Payment plans can be established at any time during the invoicing escalation process by calling RiverLink customer service. Customers are required to pay a down payment of 10 percent of  tolls and fees owed, and a minimum payment amount over a specified time period. However, vehicle registration holds are only released after payment in full has been received.

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Find more information on RiverLink tolling, including answers to frequently-asked questions, at www.RiverLink.com.

Find more details on the Louisville – Southern Indiana Ohio River Bridges Project at www.kyinbridges.com.

For Sale Again: A Chance to Own a Piece of History

Bids are being accepted for three historic properties in Louisville and Jefferson County

September 27, 2017Three historic properties purchased as part of the Ohio River Bridges Project are back on the market. Bids are being accepted for the Drumanard Estate and Rosewell property in eastern Jefferson County and the Grocers Ice building in downtown Louisville.

Listed on the National Register of Historic Places, each property was purchased by the Kentucky Transportation Cabinet (KYTC) as part of the right-of-way acquisition for the Downtown Crossing and East End Crossing construction. The properties were previously offered for sale, but did not receive bids meeting state requirements.

 

Drumanard

Located at 6401 Wolf Pen Branch Road in Prospect, the 53-acre Drumanard Estate includes a historic home with nearly 10,000 square feet, six bedrooms, eight bathrooms and nine fireplaces. The property also includes a guest cottage, a partially finished gardener’s cottage, greenhouse and gazebo.

Even the landscaping surrounding the rolling country estate is historic. Much of the overall landscaping was planned by Olmsted Brothers, a renowned landscape architectural firm, in the early 1900s. Work on the Tudor Revival house was completed in 1929.

An open house will be held on Wednesday, Oct. 4, from 10 a.m. to 2 p.m. Bids are due before the bid opening on Thursday, Oct. 12 at 1:30 p.m.

 

Grocers Ice & Cold Storage

A historic property in a prime location in downtown Louisville, Grocers Ice & Cold Storage is nestled near Butchertown and Louisville’s trendy and burgeoning NuLu District. The building is more than 44,000 square feet, and is one block from Louisville Slugger Field. The original building dates to 1906, with additions built around 1920 and 1952.

An open house will be held on Monday, Oct. 2 from 10 a.m. to 2 p.m. Bids are due before the bid opening on Tuesday, Oct. 10 at 1:30 p.m.

 

 

Rosewell

Located at 6900 Transylvania Avenue in Prospect and sitting near the Ohio River, Rosewell was built in the 1820s with a limestone addition added in 1854. 

The 7,200-square-foot house includes six bedrooms, four bathrooms and eight fireplaces. The property includes nearly six acres of land.

An open house will be held on Tuesday, Oct. 3 from 10 a.m. to 2 p.m. Bids are due before the bid opening on Wednesday, Oct. 11 at 1:30 p.m.

 

Sales Information Online

All three properties are being sold by sealed bid, with no minimum bid reserve. All bids must be received before the scheduled bid openings. The Commonwealth of Kentucky reserves the right to reject any or all bids.

Find more information about the properties and sales process at www.kytcproperty.com, or contact Mark McCoy, Division of Right of Way and Utilities, Kentucky Transportation Cabinet, mark.mccoy@ky.gov, 502-782-4945.

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Find more information on the Louisville – Southern Indiana Ohio River Bridges Project at www.kyinbridges.com.

Kentucky Transportation Project Competes to be Named Best in America

Online voting for Top 12 underway through September 21; vote daily 

Aug. 23, 2017 – The Ohio River Bridges Project Downtown Crossing in Louisville has been recognized as one of the best transportation projects in America and is in the running to capture the top prize. Kentucky is competing with 11 other states to have a Commonwealth transportation project named Best in America in the 2017 America’s Transportation Awards competition. 

“We’re excited about the high level of participation in this year’s competition,” said American Association of State Highway and Transportation Officials (AASHTO) Executive Director Bud Wright. “Projects being constructed across the country are making communities safer, healthier and more prosperous, so the big winners are the American people.” 

The Kentucky Transportation Cabinet (KYTC) earned a regional award, with the Downtown Crossing named the winner for “Operations Excellence – Large Project.” The award recognized a transportation project that demonstrated successful strategies and actions that reduced congestion, improved reliability or advanced transportation operations. The three highest scoring projects in four regional contests became the competition’s Top 12 and are now competing for a national Grand Prize and the People’s Choice Award. 

The Grand Prize will be determined by an independent panel of transportation industry experts. The People’s Choice Award will be selected through online voting by the general public. Online voting is underway and continues through midnight (ET) on Thursday, Sept. 21: http://americastransportationawards.org/. Individuals can vote once a day per device, so the use of multiple devices (e.g., personal computer, smart phone, tablet) to cast votes each day is encouraged. 

The Downtown Crossing, a nearly $1.3 billion project, marked substantial completion in November 2016. It includes the new Abraham Lincoln Bridge, an overhauled John F. Kennedy Memorial Bridge and improved interstate connections on both sides of the river. More than 50 miles of new roadway and more than 60 overpasses and bridges were built in connection with the Downtown Crossing. 

The transformative project provides improved safety and cross-river mobility between Louisville and Southern Indiana that had been needed for decades. KYTC, along with Walsh Construction and many strong partners, delivered the Downtown Crossing project on budget and ahead of schedule, providing a safer, faster and more reliable transportation system for the region. 

The Indiana Department of Transportation is also included in the Top 12, with the East End Crossing named the regional winner for Quality of Life/Community Development. The $2.3 billion Louisville – Southern Indiana Ohio River Bridges Project was completed in late 2016, with Kentucky overseeing work on the Downtown Crossing and Indiana overseeing the East End Crossing. 

Now celebrating its tenth year, the America’s Transportation Awards competition was created by AASHTO with the support of AAA and the U.S. Chamber of Commerce. 

The Grand Prize winner and the People’s Choice Award both include a $10,000 cash prize to support a transportation-related scholarship or charitable cause. 

If KYTC wins either award, the money will be donated to the Kentucky Employee Charitable Campaign (KECC). State employees raise money for the campaign each year, with the donations going to a combination of several charities, including the American Cancer Society, Christian Appalachian Project, Community Health Charities of Kentucky, Kosair Charities, Kentucky March of Dimes, Prevent Child Abuse Kentucky, United Way of Kentucky and the WHAS Crusade for Children. 

Additional information on the Ohio River Bridges Project is available at www.kyinbridges.com

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RiverLink Step-By-Step How-To Guide Now Available

Customers can find step-by-step help at RiverLink.com

Aug. 18, 2017It’s now easier for RiverLink customers and drivers who have crossed tolled bridges to get the help they may need. A step-by-step how-to guide has been added to the RiverLink website, www.RiverLink.com.

Drivers will find directions for everything from setting up a RiverLink account to adding auto-replenishment to their account to paying an invoice. The guide offers step-by-step directions and highlighted images from the website to walk drivers through the desired action.

The guide will also help drivers who already have a RiverLink account with the day-to-day management of their accounts. Topics include how to update vehicle information, add money to the account, get a new transponder, file a toll dispute and change to paperless statements.

Drivers without RiverLink accounts who have crossed tolled bridges will be able to use the help guide for such things as paying an invoice, verifying an invoice has been paid and filing a toll dispute.

Drivers can easily access the help guide on the RiverLink website:

  1. Go to RiverLink.com.
  2. Click on the blue “Help” button at the top of the page.
  3. Click on Step-by-Step How-To Guide.
  4. Click on the topic of choice for step-by-step instructions.

The RiverLink How-To Guide is the latest addition designed to improve the customer experience. Other recent improvements include the addition of more customer service representatives, the start of an automated payment option and the availability of RiverLink starter kits at several retail locations.

Call Response Times

Recent improvements have led to much shorter hold times for customers. The average time to answer a call to RiverLink customer service was less than a minute in both June and July.

The how-to guide is an added resource to help drivers efficiently manage their RiverLink transactions online. Customers can continue to visit one of two RiverLink customer service centers or call RiverLink customer service (855-RIV-LINK) to get the assistance they need.

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Find more information on RiverLink tolling, including answers to frequently-asked questions, at www.RiverLink.com.

Find more details on the Louisville – Southern Indiana Ohio River Bridges Project at www.kyinbridges.com.

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