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Incredibly High Demand for RiverLink Transponders

More are being ordered; account holders will pay lowest rates

LOUISVILLE, Ky. (Jan. 2, 2017)Scores of drivers being introduced to RiverLink, the new, all-electronic tolling system for the Ohio River Bridges Project, are opening accounts and ordering transponders. Incredibly high demand for RiverLink transponders means supplies are being depleted more quickly than anticipated. All remaining RiverLink local and RiverLink E-ZPass transponders are expected to be distributed early this week.

Drivers with RiverLink accounts waiting for transponders to arrive will pay the lowest rates, including the frequent-user discount. For these drivers only, the requirement that transponders be properly mounted in passenger vehicles to receive the frequent-user discount is being temporarily waived.

An automatic $40 credit is applied to a RiverLink personal account when a driver makes 40 tolled crossings per assigned transponder per calendar month.

“We knew interest in RiverLink transponders would be high, but demand has skyrocketed over the past few weeks,” said Megan McLain, tolling project manager with the Kentucky Transportation Cabinet. “From July through November, more than 70,000 RiverLink transponders had been ordered. Nearly 100,000 additional RiverLink transponders were ordered just in December, outpacing total demand since we launched operations.”

An order for additional RiverLink transponders was placed in mid-December. Additional RiverLink E-ZPass transponders are expected to be available later this month. Additional RiverLink local transponders are being produced, and may not be available for several weeks.

“Tens of thousands of drivers are clearly getting the message that having a transponder will save them money,” said Clint Murphy, director of tolling oversight for the Indiana Department of Transportation. “There’s no reason for these drivers to worry as we replenish our inventory. All drivers who open RiverLink accounts will pay the lowest rates until their transponders are in hand.”

License plates will be scanned, matched to prepaid accounts and the transponder rate applied until transponders are delivered. This will ensure drivers who have opened prepaid RiverLink accounts and are waiting for their transponders will enjoy the same lower rates as drivers with prepaid RiverLink accounts who have properly mounted their transponders.

Mounting Transponders

Drivers who already have their RiverLink transponders need to make sure they’re properly mounted. A transponder is placed on the inside of the windshield, as high and as central as possible. It may be placed on the driver side or passenger side of the rearview mirror.

Transponders should be mounted three inches away from any metal, tint, antenna or defroster.

Drivers should avoid extreme temperatures when mounting their transponders. During cold weather, drivers can warm their car for a few minutes before mounting a transponder.

Tolling is Underway

Tolling on the Louisville – Southern Indiana Ohio River Bridges Project started Friday, Dec. 30. The new SR 265 Lewis and Clark Bridge, the new I-65 Abraham Lincoln Bridge and the improved I-65 Kennedy Bridge are tolled.

The Kennedy and Lincoln bridges provide 12 lanes of I-65 traffic connecting Downtown Louisville and Southern Indiana. The Lincoln Bridge carries six lanes of I-65 North traffic, and the Kennedy carries six lanes of I-65 South traffic. The Lewis and Clark Bridge, which opened to traffic Dec. 18, connects the Gene Snyder Freeway in Prospect, Ky. with State Road 265 in Utica, Ind.

RiverLink is all-electronic tolling, with no toll booths, no coin machines, no lines and no stopping. Drivers should not slow down or stop. Cameras will capture the license plates of drivers without transponders, and bills will be sent in the mail.

Toll rates range from $2-12, depending on the size of the vehicle and whether the driver has a prepaid RiverLink account and has requested a transponder. A driver in a passenger vehicle who has ordered a transponder will pay $2 to cross a tolled bridge. A driver in a passenger vehicle without a transponder will pay $4.

Drivers have the option of selecting a RiverLink local transponder or a RiverLink E-ZPass transponder. A RiverLink local transponder is free, one per registered vehicle. The small sticker adheres to the inside of the windshield, is non-transferable and works only on the Lewis and Clark, Lincoln and Kennedy bridges.

E-ZPass transponders from tolling systems in all 16 E-ZPass states are accepted by the RiverLink system. A RiverLink E-ZPass transponder costs $15. It’s portable from vehicle to vehicle registered to a single account and works in all E-ZPass states.

Drivers can register additional license plates to their RiverLink E-ZPass transponders online at www.RiverLink.com, by phone or in person at a customer service center.

Opening RiverLink Accounts

Drivers can open accounts online at www.RiverLink.com, by phone at 855-RIV-LINK or in person at one of two customer service centers. The website is the fastest option to open an account. It’s open 24 hours a day/7 days a week with no wait. Customers opening accounts online or by phone will have their transponders mailed to them, once supplies are replenished.

More than 170,000 RiverLink transponders have been requested to date, including more than 140,000 RiverLink local transponders and more than 31,000 RiverLink E-ZPass transponders. More than 75,000 families and nearly 2,400 businesses have opened RiverLink accounts.

Just over 110,000 drivers are expected to use the tolled bridges each day.

Customer service centers are located at 400 E. Main St. in Louisville and 103 Quartermaster Ct. in Jeffersonville. The centers are open 7 a.m. – 7 p.m. Monday – Friday. They are also open 8 a.m. – 2 p.m. Saturday.

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RiverLink is the new tolling system making the Louisville – Southern Indiana Ohio River Bridges Project possible. RiverLink is all-electronic tolling, with no toll booths, no coin machines, no lines and no stopping.  Toll rates range from $2-$12.

The new I-65 Abraham Lincoln Bridge, the improved I-65 Kennedy Bridge and the new SR 265 Lewis and Clark Bridge will be tolled. The I-64 Sherman Minton Bridge and the US 31/2nd Street Clark Memorial Bridge will not be tolled in connection with the project. Find more information at www.RiverLink.com.

Tolling Scheduled to Begin Early Friday

Lewis and Clark, Lincoln and Kennedy bridges will be tolled

Dec. 29, 2016 – Tolling on the Louisville – Southern Indiana Ohio River Bridges Project is scheduled to begin tomorrow. Tolling is scheduled to begin at 4 a.m. Friday, December 30 on the new SR 265 Lewis and Clark Bridge, the new I-65 Abraham Lincoln Bridge and the improved I-65 Kennedy Bridge.

The Kennedy and Lincoln bridges provide 12 lanes of I-65 traffic connecting Downtown Louisville and Southern Indiana. The Lincoln Bridge carries six lanes of I-65 North traffic, and the Kennedy carries six lanes of I-65 South traffic. The Lewis and Clark Bridge, which opened to traffic Dec. 18, connects the Gene Snyder Freeway in Prospect, Ky. with State Road 265 in Utica, Ind.

RiverLink is all-electronic tolling, with no toll booths, no coin machines, no lines and no stopping.

Information for Drivers

It’s important for drivers to remember that tolling will not change their commute. They should not slow or stop while approaching the tolled bridges. All-electronic tolling means all drivers are able to move at the speed of traffic, with no slowing and no delays.

Drivers with transponders will pay the lowest rates. Sensors read transponders, and the appropriate toll is deducted from prepaid accounts. Cameras will capture the license plates of drivers without transponders, and bills will be sent in the mail.

Toll rates range from $2-12, depending on the size of the vehicle and whether the driver has a RiverLink account and transponder. A driver in a passenger vehicle with a transponder will pay $2 to cross a tolled bridge. A driver in a passenger vehicle without a transponder will pay $4.

Drivers have the option of selecting a RiverLink local transponder or a RiverLink E-ZPass transponder. A RiverLink local transponder is free, one per registered vehicle. The small sticker adheres to the inside of the windshield, is non-transferable and works only on the Lewis and Clark, Lincoln and Kennedy bridges.

A RiverLink E-ZPass transponder is $15. It’s portable from vehicle to vehicle registered to a single account and works in all 16 E-ZPass states. All E-ZPass transponders are accepted by the RiverLink system.

Drivers can register additional license plates to their RiverLink E-ZPass transponders online at www.riverlink.com, by phone or in person at a customer service center.

Mounting Transponders

Drivers need to have their transponders properly mounted before the start of tolling. A transponder is placed on the inside of the windshield near the rearview mirror, as1 high and as central as possible. It may be placed on the driver side or passenger side.

Transponders should be mounted three inches away from any metal, tint, antenna or defroster.

Drivers should avoid extreme temperatures when mounting their transponders. During cold weather, drivers can warm their car for a few minutes before mounting a transponder.

Drivers Waiting for Transponders

Thousands of drivers have opened RiverLink accounts over the past several days. Not all drivers have received their transponders. If accounts have been processed and transponders have been assigned to licenses plates, drivers will receive the lowest rates until they receive their transponders.

License plates will be scanned and the transponder rate applied until transponders are delivered. Drivers must receive and properly mount their transponders before crossings count toward the frequent-user discount.

Drivers Who Need to Open Accounts

It’s not too late for drivers to open their RiverLink accounts. They will begin paying the lowest rates as soon as an account is processed, and a transponder is assigned to the license plate. The sooner accounts are opened, the faster savings will begin.

Drivers can open accounts online at www.RiverLink.com, by phone at 855-RIV-LINK or in person at one of two customer service centers. The website is the fastest option to open an account. It’s open 24 hours a day/7 days a week with no wait. Customers opening accounts online or by phone will have their transponders mailed to them.

More than 150,000 RiverLink transponders have been requested to date, including more than 125,000 RiverLink local transponders and nearly 28,000 RiverLink E-ZPass transponders. Nearly 67,000 families and more than 2,200 businesses have opened RiverLink accounts.

Just over 110,000 drivers are expected to use the tolled bridges each day.

Customer service centers are located at 400 E. Main St. in Louisville and 103 Quartermaster Ct. in Jeffersonville. The centers are open 7 a.m. – 7 p.m. Monday – Friday. They are also open 8 a.m. – 2 p.m. Saturday.

With tolling starting on December 30, customer service centers and the RiverLink call center will be open, as normal, on Saturday, December 31 (8 a.m. – 2 p.m.) and Monday, January 2 (7 a.m. – 7 p.m.).

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RiverLink is the new tolling system making the Louisville – Southern Indiana Ohio River Bridges Project possible. RiverLink is all-electronic tolling, with no toll booths, no coin machines, no lines and no stopping.  Toll rates range from $2-$12.

The new I-65 Abraham Lincoln Bridge, the improved I-65 Kennedy Bridge and the new SR 265 Lewis and Clark Bridge will be tolled. The I-64 Sherman Minton Bridge and the US 31/2nd Street Clark Memorial Bridge will not be tolled in connection with the project. Find more information at www.RiverLink.com.

Final Chance to Open Riverlink Accounts Before Tolling

Drivers will pay lowest rates if accounts are opened this week


Dec. 19, 2016
 – Drivers have a final chance this week to open RiverLink accounts, ensuring they’re paying the lowest rates when tolling begins on Friday, December 30.

Drivers were encouraged to open their RiverLink accounts by the end of last week to help ensure they receive their transponders before the start of tolling. While drivers who set up their accounts this week may not receive their transponders before the start of tolling, they will be paying the lowest rates on the first day of tolling.

License plates will be scanned and the transponder rate applied until transponders are delivered. The transponder rate can only be applied if there is time to process the account and assign a transponder to the license plate. Drivers must receive and properly mount their transponders before each month’s crossings count toward the frequent-user discount.

Because of extremely high demand, accounts must be set up by the end of this week to ensure there is time to open the account and assign a transponder. Accounts set up after this week may not have transponders assigned before tolling begins.

Because of the holidays, RiverLink customer service centers and the RiverLink call center will not be open Saturday, December 24, Sunday, December 25 and Monday, December 26.

With tolling starting on December 30, customer service centers and the RiverLink call center will be open, as normal, on Saturday, December 31 (8 a.m. – 2 p.m.) and Monday, January 2 (7 a.m. – 7 p.m.).

Individuals can open personal accounts online at www.RiverLink.com, 24 hours a day/7 days a week with no wait. Customers opening accounts online or by phone will have their transponders mailed to them.

RiverLink E-ZPass Transponders to Ship Late This Week

RiverLink E-ZPass transponders will ship at the end of this week, when they’re fully operational in all 16 E-ZPass states. Transponders will arrive in a manila envelope, and will include mounting instructions.

Drivers should keep the small Mylar envelope that holds their E-ZPass transponder. Drivers cRiverLinkan place E-ZPass transponders not being used in the Mylar envelope in the glove compartment, and it will not be read by roadway sensors.

Drivers will pay the lowest RiverLink toll rates until transponders are in hand, as long as license plates are registered to the prepaid account with the E-ZPass transponder.

A RiverLink E-ZPass transponder is $15 per transponder. It’s mounted to the inside of the windshield, is portable from vehicle to vehicle registered to a single account and works in all 16 E-ZPass states (https://e-zpassiag.com/about-e-zpass/where-can-i-use-it).

A RiverLink local transponder is free, one per registered vehicle. The small sticker adheres to the inside of the windshield, is non-transferable and works only on the new Lewis and Clark, new Lincoln and improved Kennedy bridges.

Nearly 125,000 RiverLink transponders have been requested to date, including more than 100,000 RiverLink local transponders distributed and more than 22,000 RiverLink E-ZPass transponders ordered. Nearly 55,000 families and more than 1,800 businesses have opened RiverLink accounts.

Just over 110,000 drivers are expected to use the tolled bridges each day.

Customer service centers are located at 400 E. Main St. in Louisville and 103 Quartermaster Ct. in Jeffersonville. The centers are open 7 a.m. – 7 p.m. Monday – Friday. They are also open 8 a.m. – 2 p.m. Saturday.

###

RiverLink is the new tolling system making the Louisville – Southern Indiana Ohio River Bridges Project possible. RiverLink is all-electronic tolling, with no toll booths, no coin machines, no lines and no stopping.  Toll rates range from $2-$12.

The new I-65 Abraham Lincoln Bridge, the improved I-65 Kennedy Bridge and the new SR 265 Lewis and Clark Bridge will be tolled. The I-64 Sherman Minton Bridge and the US 31/2nd Street Clark Memorial Bridge will not be tolled in connection with the project. Find more information at www.riverlink.com.

Tolling on Ohio River Bridges to Begin December 30

Kennedy, Lincoln and East End bridges will be tolled

Dec. 13, 2016 – Tolling on the Louisville – Southern Indiana Ohio River Bridges Project is scheduled to begin Friday, December 30. Tolled bridges include the new I-65 Abraham Lincoln Bridge, the improved I-65 Kennedy Bridge and the new East End bridge.RiverLink

“Critical system testing is complete,” said Clint Murphy, director of tolling oversight for the Indiana Department of Transportation. “While system preparations are continuing, we’ve cleared the necessary hurdles to set a start date for tolling. The Ohio River Bridges Project will mean faster and safer commutes for drivers. Without tolling, this new and improved transportation system would not be possible.”

Drivers opening their RiverLink accounts online or by phone are encouraged to do so by the end of this week (Dec. 17) to help ensure they get their transponders before the start of tolling. Drivers with transponders will pay the lowest toll rates. Drivers must set up a prepaid account to get a transponder.

All drivers who set up their accounts and have transponders assigned to their vehicles will pay the lowest toll rates on the first day of tolling, even if they haven’t received their transponders. License plates will be scanned and the transponder rate applied until transponders are delivered. Crossings will not count toward the frequent-user discount until transponders are properly mounted in cars.

Drivers who have their RiverLink local transponders are encouraged to mount them now, so they’re prepared for the start of tolling. Mounting instructions are included with transponders. They’re placed on the inside of the windshield, as high and as central as possible. Transponders should be placed three inches away from any metal, tint, antenna or defroster.

“Tens of thousands of drivers have taken the important first step of opening a RiverLink account,” said Megan McLain, innovative finance manager with the Kentucky Transportation Cabinet. “These drivers, no matter how often they cross our tolled bridges, will be paying the lowest rates. We want everyone to be prepared for the start of tolling, and paying the lowest rates starting with the first day of tolling.”

More than 100,000 RiverLink transponders have been requested to date, including more than 82,000 RiverLink local transponders distributed and more than 18,000 RiverLink E-ZPass transponders ordered. Nearly 45,000 families and more than 1,500 businesses have opened RiverLink accounts.

Just over 110,000 drivers are expected to use the tolled bridges each day.

 

Opening a RiverLink Account

Drivers can open a personal account online at www.RiverLink.com, by phone at 855-RIV-LINK or in person at one of two RiverLink customer service centers. A personal account can include up to four vehicles, with a minimum balance of $20 to open the account. The fastest way to open a RiverLink personal account is online. The website is available 24 hours a day/7 days a week with no wait.

The minimum balance to open a commercial account is $20 per vehicle. Calling a customer service representative (855-RIV-LINK) is the fastest and easiest way for a business to open an account.

Customer service centers are located at 400 E. Main St. in Louisville and 103 Quartermaster Ct. in Jeffersonville. The centers are open 7 a.m. – 7 p.m. Monday – Friday. They are also open 8 a.m. – 2 p.m. Saturday.

RiverLink accounts can also be opened and prepaid RiverLink local transponders can be purchased at two temporary sites, the Nia Center at 2900 W. Broadway in Louisville and the Indiana Bureau of Motor Vehicles at 2944 E. 10th St. in Jeffersonville. Hours are posted at each site.

Prepaid RiverLink local transponders, loaded with $20, are also available at five additional, temporary sites: TARC (Union Station), Louisville Urban League, St. Stephen Church (Louisville and Jeffersonville) and Community Action of Southern Indiana.

 

Choice of Transponders

A RiverLink local transponder is free, one per registered vehicle. The small sticker adheres to the inside of the windshield, is non-transferable and works only on the new Lincoln, improved Kennedy and new East End bridges.

A RiverLink E-ZPass transponder is $15 per transponder. It’s mounted to the inside of the windshield, is portable from vehicle to vehicle registered to a single account and works in all 16 E-ZPass states (https://e-zpassiag.com/about-e-zpass/where-can-i-use-it).

RiverLink E-ZPass transponders will ship by the end of next week, when they’re fully operational in all 16 E-ZPass states. Drivers will pay the lowest RiverLink toll rates until transponders are in hand, as long as license plates are registered to the prepaid account with the E-ZPass transponder.

RiverLink E-ZPass transponders may not arrive before Christmas holiday travel.

 

RiverLink

RiverLink is the new tolling system making the Louisville – Southern Indiana Ohio River Bridges Project possible. RiverLink is all-electronic tolling, with no toll booths, no coin machines, no lines and no stopping. Toll rates range from $2-$12.

The new I-65 Abraham Lincoln Bridge, the improved I-65 Kennedy Bridge and the new East End bridge will be tolled. The Sherman Minton Bridge and the Clark Memorial Bridge will not be tolled in connection with the project. Find more information at www.riverlink.com.

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The Louisville – Southern Indiana Ohio River Bridges Project includes two new bridges and their approaches, an improved Kennedy Bridge and reconstruction of the Kennedy Interchange, where I-65, I-64 and I-71 come together in downtown Louisville. The new Abraham Lincoln Bridge carries six lanes of I-65 northbound traffic. The improved Kennedy Bridge carries six lanes of southbound traffic. The new East End bridge will connect the Gene Snyder Freeway in Prospect, Ky. with State Road 265 (Lee Hamilton Highway) in Utica, Ind. Find more details on the Ohio River Bridges Project at www.kyinbridges.com.

Prepaid RiverLink Transponders are Available

RiverLink accounts can be opened at two additional sites

Dec. 8, 2016 –  Tolling is expected to begin soon on the Louisville – Southern Indiana Ohio River Bridges Project. RiverLink personal accounts can be opened online, by phone or in person. There are now two additional sites where accounts can be set up, and several sites where prepaid RiverLink local transponders can be purchased.

The sites are designed to offer drivers more choices on where to set up their RiverLink accounts and an additional option on how transponders can be purchased. Drivers with transponders will pay the lowest toll rates.

In addition to the regular customer service centers on each side of the river, an additional, temporary site has been added in both Louisville and Jeffersonville. RiverLink staff is available at the Nia Center in Louisville and the Indiana Bureau of Motor Vehicles in Jeffersonville. Accounts can be set up at these two locations and prepaid RiverLink local transponders are available. Prepaid transponders are also available at five additional, temporary sites.

Location Address Hours
Nia Center 2900 W. Broadway, Louisville 9:00 a.m. – 4 p.m., M – F
Indiana BMV 2944 E. 10th St., Jeffersonville 8:30 a.m. – 6:30 p.m., Tues.

8:30 a.m. – 5:00 p.m. W – F

8:30 a.m. – 12:30 p.m. Sat.

Louisville Urban League 1535 W. Broadway, Louisville 9:00 a.m. – 5 p.m., M – F
St. Stephen Church 1018 S. 15th St., Louisville Hours vary
TARC (Union Station) 1000 W. Broadway, Louisville 8:00 a.m. – 4:30 p.m., M – F
Community Action of Southern Indiana 1613 E. 8th St., Jeffersonville 8:30 a.m. – 3:30 p.m., M – F
St. Stephen Church 2701 Veterans Pkwy., Jeffersonville Hours vary

The prepaid RiverLink local transponders can be purchased for $20. Cash is required, and exact change is encouraged. All forms of payment are accepted at the Nia Center and BMV. Drivers who purchase prepaid transponders will have a $20 balance to pay tolls on the Kennedy, Lincoln and East End bridges. The transponder does not have to be registered. Once the balance is exhausted, the transponder can be pulled from the windshield and thrown away.

“This is another way to give drivers choices,” said Megan McLain, innovative finance manager with the Kentucky Transportation Cabinet. “Drivers with transponders pay the lowest toll rates, but not all drivers want to open a RiverLink account. Prepaid transponders are an option for those drivers.”

Drivers would need to keep track of their usage. Balances are not tracked on prepaid transponders. The prepaid transponders are not eligible for the frequent-user discount.

“Drivers purchasing a prepaid RiverLink local transponder can also decide to convert their  transponder to a prepaid RiverLink personal account,” said Clint Murphy, director of tolling oversight for the Indiana Department of Transportation. “By opening an account, drivers can check their account balance online, receive low-balance notifications and be eligible for the frequent-user discount. It’s a quick and simple process.”

Drivers can convert to a personal account by visiting one of the two, permanent RiverLink customer service centers, or by calling 855-RIV-LINK and providing customer service representatives their transponder number.

Customer service centers are located at 400 East Main Street in Louisville and 103 Quartermaster Court in Jeffersonville. The centers are open 7 a.m. – 7 p.m. Monday – Friday. They are also open 8 a.m. – 2 p.m. Saturday.

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The Louisville – Southern Indiana Ohio River Bridges Project includes two new bridges and their approaches, an improved Kennedy Bridge and reconstruction of the Kennedy Interchange, where I-65, I-64 and I-71 come together in downtown Louisville. The new Abraham Lincoln Bridge is carrying six lanes of I-65 northbound traffic. The improved Kennedy Bridge is carrying six lanes of southbound traffic. The new East End bridge will connect the Gene Snyder Freeway in Prospect, Kentucky with State Road 265 (Lee Hamilton Highway) in Utica, Indiana. Find more details on the Ohio River Bridges Project at www.kyinbridges.com.

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