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Overnight Lane Closures Approaching Kennedy Bridge

Yearly maintenance work planned for tolling equipment

Nov. 2, 2017 – The following overnight lane closures are scheduled to accommodate planned, preventive maintenance on tolling equipment on I-65 South.

Overnight closures scheduled Thursday, Nov. 2 and Friday, Nov. 3

  • Two or three lanes of I-65 South approaching the Kennedy Bridge

The closures are scheduled to begin around 9 p.m. and end by 5 a.m. both days. All ramps will remain open, and all lanes of I-65 South will be open on the Kennedy Bridge.

The lane closures will allow crews to complete yearly maintenance items including adjusting equipment and cleaning cameras, lasers and antennas. Similar work will be scheduled soon for tolling equipment on I-65 North.

The actual starting date and duration for the work may be adjusted if inclement weather or other unforeseen activities occur.

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Find more information on RiverLink tolling, including answers to frequently-asked questions, at www.RiverLink.com.

Find more details on the Louisville – Southern Indiana Ohio River Bridges Project at www.kyinbridges.com.

Steady Crossings, Drivers Save With RiverLink Accounts

Millions could be saved by opening prepaid accounts

Oct. 25, 2017 – The third quarter of tolling on three bridges connecting Louisville and Southern Indiana saw a steady number of crossings, but no significant growth in the number of drivers using transponders to cross the tolled bridges. There were more than 7.7 million crossings of the three tolled bridges in July, August and September. On average, 61 percent of weekday drivers used transponders while crossing the tolled bridges.

“Tolling has been in place for nearly a year, and it’s important all drivers understand that crossing a tolled bridge with a prepaid account and transponder will save them money, no matter how often they use the bridges,” said Megan McLain, innovative finance manager with the Kentucky Transportation Cabinet. “The cost savings are substantial.”

In the third quarter, more than one million crossings were made each month without a transponder. A driver saves $2 per crossing when using a prepaid account and transponder. Drivers could have saved nearly $7 million with prepaid accounts and transponders.

“A transponder is the fastest, easiest and most cost-effective way for drivers to pay the tolls they owe,” said Scott Adams, Indiana Department of Transportation director of tolling for the Ohio River bridges. “It’s also the fastest and easiest way for the states to collect tolls, which is why drivers with transponders and prepaid accounts pay the lowest rates. If a driver has a RiverLink account in good standing and a transponder, there’s no need for an invoice.”

A transponder is a small electronic device placed inside the front windshield of a vehicle, and is used to detect crossings on a tolled facility. When an overhead sensor reads a transponder, the lowest toll rate is deducted from a prepaid account.

Third Quarter Crossings

There were more than 7.7 million crossings on the three tolled bridges in the third quarter of the year, only a slight decrease from the second quarter, which included spring break and some of the summer travel season.

 

Third quarter crossings remained consistent on all three tolled bridges, the I-65 Abraham Lincoln Bridge, I-65 Kennedy Bridge and SR 265 Lewis and Clark Bridge.

There was only a slight increase in the number of drivers crossing tolled bridges with transponders. The average number of weekday drivers using transponders had climbed five percentage points since the first quarter of tolling. 

 

The number of drivers who qualify for the frequent-user discount has remained consistent, averaging around 7,200 drivers per month. 

The frequent-user discount is an automatic credit after 40 trips are posted on any of the three tolled bridges in a calendar month. The credit is 50 percent, and each additional trip that month is also discounted 50 percent.

The frequent-user discount is only for drivers in passenger vehicles with RiverLink personal accounts who maintain a positive balance. The frequent-user discount is per transponder, not per account.

 

RiverLink Accounts and Transponders

The number of RiverLink prepaid accounts and the number of RiverLink local transponders and RiverLink E-ZPass transponders requested continued to grow at a steady pace.

The number of RiverLink prepaid accounts increased nearly 10 percent in the third quarter to more than 137,000 accounts. More than 300,000 transponders had been requested to date.

 

For drivers without prepaid accounts and transponders, cameras capture an image of the license plate and an invoice is mailed to the registered owner of the vehicle. There’s no need for drivers to take any action until the invoice arrives. 

While waiting for an invoice or after an invoice arrives, vehicle owners can contact RiverLink customer service by phone or in person, open a prepaid RiverLink account and receive lower toll rates. Current, outstanding trips will be reduced to the transponder rate. To receive the benefits of conversion, drivers must open a RiverLink account before the bill moves to the collection process.

Initial invoices are for tolls owed, and do not include any penalties. An invoice is mailed to the registered owner of the vehicle. It’s important the owner of the vehicle has his current address on file with the Bureau of Motor Vehicles and County Clerk’s Office, as required by law.

 

Customer Service

The average time to answer a call to RiverLink customer service dropped dramatically in the second quarter of the year, and those gains remained fairly consistent in the third quarter. Nearly 100,000 calls were received in the third quarter. The average time to answer a call to 855-RIV-LINK was less than a minute in July, just over a minute in August and just over two minutes in September.

 

Recent Additions

Automated Payment System and Online Tutorials

Thousands of people are using the automated phone system to make payments to their RiverLink accounts and to pay invoices. The automated payment option was added in May, allowing customers to pay an invoice over the phone without ever talking to a customer service representative. Nearly 100,000 payments were made with the automatic system in the third quarter.


Step-by-step tutorials for managing RiverLink accounts online were added to www.riverlink.com in the third quarter to assist customers in managing their accounts online. The guide offers step-by-step directions for everything from setting up a RiverLink account to adding auto-replenishment to an account to paying an invoice. 

 

RiverLink Starter Kits

RiverLink started selling starter kits this summer, offering another option for purchasing transponders. The kit includes a RiverLink prepaid transponder and reload card. Drivers do not need to register their transponder or car to use the prepaid transponder. They simply purchase the kit, activate it at the store register and maintain a positive balance. Drivers can also convert to a registered RiverLink account to eliminate reloading fees and access additional services.

RiverLink starter kits are sold at all Speedway locations in Kentucky and Indiana, all Thorntons locations in Louisville and Jeffersonville and select Newcomb Oil locations in Kentucky.

 

Revenue to Date

Revenue numbers are preliminary for the third quarter. In the third quarter, $21.7 million was collected and split evenly between Indiana and Kentucky. An additional $2.8 million will be received from E-ZPass systems in other states (drivers who crossed the tolled Ohio River bridges with E-ZPass transponders from other states).

The billing cycle is still active, and additional money is being collected from vehicle owners who have received invoices.

Since the start of tolling on Dec. 30, 2016, more than $56.4 million has been collected and split evenly between the two states.                                                                                                                 

Revenue collected to date is in line with expectations, and both states are meeting their financial obligations for the Bridges Project. Toll revenue can only be used to meet financial obligations of the project and for operation and maintenance of the project area.

 

 

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Find more information on RiverLink tolling, including answers to frequently-asked questions, at www.RiverLink.com.

Find more details on the Louisville – Southern Indiana Ohio River Bridges Project at www.kyinbridges.com.

First Vehicle Registration Holds Expected Next Week

Thousands have paid tolls and fees owed

Oct. 19, 2017Thousands of drivers in Indiana and Kentucky have paid tolls owed to the two states, via RiverLink, and will avoid having a hold placed on their vehicle registration. A registration hold is placed when a toll is not paid after repeated notices. The first holds are expected to be placed next week. Drivers will not be allowed to renew their vehicle registration until tolls and fees owed are paid in full.

Since RiverLink announced pending registration holds last week, nearly 6,500 drivers have paid tolls and fees owed in full. Those drivers have paid nearly $170,000 owed to the two states.

As of last week, around 16,000 registration holds were expected in Indiana and 19,000 in Kentucky. The number of holds will continue to grow as unpaid invoices mature. A registration hold is placed after a toll is unpaid, and at least four RiverLink toll notices have been sent to the customer. The first notice, second notice, violation notice and collections notice are mailed over a minimum of a 135-day period, allowing drivers more than four months to pay tolls owed.

It’s important all drivers using the tolled bridges for faster and safer commutes pay their fair share. Vehicle registration holds are a common enforcement option used by several states to help ensure required tolls and fees are paid.

Paying Tolls Owed

Drivers have several options to pay tolls owed:

  • Pay online at riverlink.com using the reference and license plate numbers on toll notices.
  • Call RiverLink customer service at 1-855-748-5465 and pay using the automated phone system using the reference number on toll notices, or speak with a customer service representative.
  • Visit a RiverLink customer service center at:
    • 103 Quartermaster Ct., Jeffersonville, IN
    • 400 E. Main St., Suite 102, Louisville, KY

Customer service centers are open Monday-Friday from 7 a.m. – 7 p.m. and Saturday from 8 a.m. – 2 p.m.

Payment must be made directly to RiverLink and CAN NOT be accepted by the IN BMV, the KY MVL or a County Clerk’s Office in Kentucky. Shortly after tolls are paid, RiverLink will notify the IN BMV or KY MVL to release the hold on the registration.

Drivers will also receive a RiverLink notification letter in the mail stating the registration hold has been released.

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Find more information on RiverLink tolling, including answers to frequently-asked questions, at www.RiverLink.com.

Find more details on the Louisville – Southern Indiana Ohio River Bridges Project at www.kyinbridges.com.

First Vehicle Registration Holds Expected for Tolls Owed

Registration cannot be renewed when repeated notices are unpaid

Oct. 10, 2017 – Drivers in Indiana and Kentucky who owe tolls to the two states, via RiverLink, will have a hold placed on their vehicle registration when a toll is not paid after repeated notices. Drivers will not be allowed to renew their vehicle registration until tolls and fees owed are paid in full.

A hold is placed on a vehicle registration after a toll is unpaid, and at least four RiverLink toll notices have been sent to the customer. The first notice, second notice, violation notice and collections notice are mailed over a minimum of a 135-day period, allowing drivers more than four months to pay tolls owed.

“Our new and improved bridges mean faster and safer commutes for drivers every day, and are opening the door to new economic opportunities for our region,” said Megan McLain, innovative finance manager with the Kentucky Transportation Cabinet. “It’s important all drivers using the bridges pay their fair share. Vehicle registration holds are a common enforcement option used by several states to help ensure required tolls and fees are paid.”

RiverLink is expected to begin placing holds on vehicle registrations later this month, and will place registration holds on appropriate vehicles on a continuing basis.

“We don’t want drivers to be caught by surprise,” said Scott Adams, Indiana Department of Transportation director of tolling for the Ohio River bridges.  “We’re letting them know now that registration holds will soon be issued, in hopes that affected drivers will reach out to RiverLink and pay tolls owed. By doing so, they can avoid a hold when going to renew their vehicle registration.”

RiverLink customer service will send written notification of registration holds to vehicle owners. Collection calls are also made to affected customers. If a customer does not answer the phone, a message is left to contact RiverLink for important account information.

The Indiana Bureau of Motor Vehicles (BMV) and Kentucky Motor Vehicle Licensing (MVL) are notified when they are required to place a hold on a vehicle registration. 

Payment in full is required for RiverLink to release the vehicle registration hold.

Payment must be made directly to RiverLink and CAN NOT be accepted by the IN BMV, the KY MVL or a County Clerk’s Office in Kentucky.

 

Paying Tolls Owed

Drivers have several options to pay tolls owed:

  • Pay online at riverlink.com using the reference and license plate numbers on toll notices.
  • Call RiverLink customer service at 1-855-748-5465 and pay using the automated phone system using the reference number on toll notices, or speak with a customer service representative.
  • Visit a RiverLink customer service center at:
    • 103 Quartermaster Ct., Jeffersonville, IN
    • 400 E. Main St., Suite 102, Louisville, KY

Customer service centers are open Monday-Friday from 7 a.m. – 7 p.m. and Saturday from 8 a.m. – 2 p.m.

 

Shortly after tolls are paid, RiverLink will notify the IN BMV or KY MVL to release the hold on the registration.

 

Drivers will also receive a RiverLink notification letter in the mail stating the registration hold has been released.

Payment plans can be established at any time during the invoicing escalation process by calling RiverLink customer service. Customers are required to pay a down payment of 10 percent of  tolls and fees owed, and a minimum payment amount over a specified time period. However, vehicle registration holds are only released after payment in full has been received.

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Find more information on RiverLink tolling, including answers to frequently-asked questions, at www.RiverLink.com.

Find more details on the Louisville – Southern Indiana Ohio River Bridges Project at www.kyinbridges.com.

For Sale Again: A Chance to Own a Piece of History

Bids are being accepted for three historic properties in Louisville and Jefferson County

September 27, 2017Three historic properties purchased as part of the Ohio River Bridges Project are back on the market. Bids are being accepted for the Drumanard Estate and Rosewell property in eastern Jefferson County and the Grocers Ice building in downtown Louisville.

Listed on the National Register of Historic Places, each property was purchased by the Kentucky Transportation Cabinet (KYTC) as part of the right-of-way acquisition for the Downtown Crossing and East End Crossing construction. The properties were previously offered for sale, but did not receive bids meeting state requirements.

 

Drumanard

Located at 6401 Wolf Pen Branch Road in Prospect, the 53-acre Drumanard Estate includes a historic home with nearly 10,000 square feet, six bedrooms, eight bathrooms and nine fireplaces. The property also includes a guest cottage, a partially finished gardener’s cottage, greenhouse and gazebo.

Even the landscaping surrounding the rolling country estate is historic. Much of the overall landscaping was planned by Olmsted Brothers, a renowned landscape architectural firm, in the early 1900s. Work on the Tudor Revival house was completed in 1929.

An open house will be held on Wednesday, Oct. 4, from 10 a.m. to 2 p.m. Bids are due before the bid opening on Thursday, Oct. 12 at 1:30 p.m.

 

Grocers Ice & Cold Storage

A historic property in a prime location in downtown Louisville, Grocers Ice & Cold Storage is nestled near Butchertown and Louisville’s trendy and burgeoning NuLu District. The building is more than 44,000 square feet, and is one block from Louisville Slugger Field. The original building dates to 1906, with additions built around 1920 and 1952.

An open house will be held on Monday, Oct. 2 from 10 a.m. to 2 p.m. Bids are due before the bid opening on Tuesday, Oct. 10 at 1:30 p.m.

 

 

Rosewell

Located at 6900 Transylvania Avenue in Prospect and sitting near the Ohio River, Rosewell was built in the 1820s with a limestone addition added in 1854. 

The 7,200-square-foot house includes six bedrooms, four bathrooms and eight fireplaces. The property includes nearly six acres of land.

An open house will be held on Tuesday, Oct. 3 from 10 a.m. to 2 p.m. Bids are due before the bid opening on Wednesday, Oct. 11 at 1:30 p.m.

 

Sales Information Online

All three properties are being sold by sealed bid, with no minimum bid reserve. All bids must be received before the scheduled bid openings. The Commonwealth of Kentucky reserves the right to reject any or all bids.

Find more information about the properties and sales process at www.kytcproperty.com, or contact Mark McCoy, Division of Right of Way and Utilities, Kentucky Transportation Cabinet, mark.mccoy@ky.gov, 502-782-4945.

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Find more information on the Louisville – Southern Indiana Ohio River Bridges Project at www.kyinbridges.com.

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