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Tolling Body Supports Pay-By-Plate Option

Other improvements planned for RiverLink

JEFFERSONVILLE, Ind. (Dec. 18, 2017)The Joint Board and Tolling Body met today and approved amendments to bylaws and amended business rules for RiverLink, the all-electronic tolling system for the Louisville-Southern Indiana Ohio River Bridges Project.

The Joint Board and Tolling Body include transportation and finance leaders from Indiana and Kentucky. The Indiana Department of Transportation (INDOT) commissioner, the Indiana public finance director, the Kentucky Transportation Cabinet secretary and the Kentucky Public Transportation Infrastructure Authority (KPTIA) chairman, or their designees, make up the Joint Board. The Tolling Body includes the four Joint Board members and an appointed member from each state.

The Tolling Body determines toll rates and sets tolling policies. The Joint Board was created to have long-term oversight and management responsibility for the Ohio Rivers Bridges Project.

“For nearly one year, drivers have enjoyed a safer and faster commute with two new bridges, an improved Kennedy Bridge and new connections on both sides of the river,” said Greg Thomas, secretary of the Kentucky Transportation Cabinet. “All-electronic tolling keeps traffic moving efficiently and at a value for those with transponders and prepaid accounts.”

When drivers have transponders and prepaid accounts in good standing, they always pay the lowest toll rates and never receive an invoice.

“In less than a year, the new bridges have transformed this region. Businesses and motorists are benefiting from greater access, mobility and safety,” said Joe McGuinness, commissioner of the Indiana Department of Transportation.  “We work with our partners daily to improve the tolling experience. Today’s actions are a direct result of listening to our customers’ concerns.”

The Tolling Body today approved amendments to business rules designed to improve the customer experience.

The Tolling Body voiced support for developing a “pay-by-plate” option. This will allow customers who cross a bridge to pay a toll without waiting for an invoice. Drivers would use their license plate and other information to pay a toll online at www.riverlink.com. The pay-by-plate option will have to be developed by the Project Team, but is expected to be in place by mid-2018.

The Tolling Body also approved a resolution allowing customer service representatives to waive tolls in the event of an accident that blocks access to toll-free routes and forces drivers to cross a tolled bridge. Tolls could be waived when traffic is diverted across a tolled bridge due to a temporary lane closure, resulting from an emergency on an interstate, immediately adjacent to and approaching a tolled bridge.

The Joint Board approved a resolution to change bylaws for meeting requirements. The Joint Board met regularly during the Bridges Project and launch of tolling. With that work complete, bylaws were amended to better meet the current needs of the project.

Bylaws created in 2013 called for quarterly meetings for the Joint Board. The amendment to the bylaws calls for the Joint Board to meet at least annually, or as needed, moving forward. Those bylaws served as a framework during construction of the bridges project and were not a statutory requirement. The Tolling Body will continue to meet at least annually, or as needed.

Bi-state tolling representatives handle the day-to-day administration of the tolling system.

Note: Resolutions and supporting documents from the meeting will be posted online: http://kyinbridges.com/joint-board/. This will take you to the Joint Board and Tolling Body webpage (scroll down to find files).

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Find more information on RiverLink tolling, including answers to frequently-asked questions, at www.RiverLink.com.

Find more details on the Louisville – Southern Indiana Ohio River Bridges Project at www.kyinbridges.com.

Tolling Body Agenda 12.18

NOTICE OF PUBLIC MEETING
of the
TOLLING BODY
for the
Louisville-Southern Indiana Ohio River Bridges Project
1:30 p.m., Monday, December 18, 2017
Ballroom
Sheraton Riverside Hotel
700 W Riverside Dr., Jeffersonville, IN

 

AGENDA

  1. Approval of Minutes of Previous Meetings
  2. Introduction of new Tolling Body members
  3. Consideration of Resolution TB-2017-1 re Amendment to Bylaws
  4. Consideration of Resolution TB 2017-2 re Amendment to Business Rules
  5. Old Business
  6. Adjournment

Joint Board Agenda 12.18

NOTICE OF PUBLIC MEETING
of the
JOINT BOARD
for the
Louisville-Southern Indiana Ohio River Bridges Project
1:00 p.m., Monday, December 18, 2017
Ballroom
Sheraton Riverside Hotel
700 W Riverside Dr., Jeffersonville, IN

 

AGENDA

  1. Approval of Minutes of Previous Meetings
  2. Introduction of new Joint Board members
  3. Consideration of Resolution JB 2017-1 re Amendment to Joint Board Bylaws
  4. Consideration of Resolution JB 2017-2 re Approval of Change in Authority to Contract with Toll Services Advisor from INDOT to IFA
  5. Old Business
  6. Adjournment

Overnight Lane Closures Approaching Kennedy Bridge

Yearly maintenance work planned for tolling equipment

Nov. 2, 2017 – The following overnight lane closures are scheduled to accommodate planned, preventive maintenance on tolling equipment on I-65 South.

Overnight closures scheduled Thursday, Nov. 2 and Friday, Nov. 3

  • Two or three lanes of I-65 South approaching the Kennedy Bridge

The closures are scheduled to begin around 9 p.m. and end by 5 a.m. both days. All ramps will remain open, and all lanes of I-65 South will be open on the Kennedy Bridge.

The lane closures will allow crews to complete yearly maintenance items including adjusting equipment and cleaning cameras, lasers and antennas. Similar work will be scheduled soon for tolling equipment on I-65 North.

The actual starting date and duration for the work may be adjusted if inclement weather or other unforeseen activities occur.

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Find more information on RiverLink tolling, including answers to frequently-asked questions, at www.RiverLink.com.

Find more details on the Louisville – Southern Indiana Ohio River Bridges Project at www.kyinbridges.com.

Steady Crossings, Drivers Save With RiverLink Accounts

Millions could be saved by opening prepaid accounts

Oct. 25, 2017 – The third quarter of tolling on three bridges connecting Louisville and Southern Indiana saw a steady number of crossings, but no significant growth in the number of drivers using transponders to cross the tolled bridges. There were more than 7.7 million crossings of the three tolled bridges in July, August and September. On average, 61 percent of weekday drivers used transponders while crossing the tolled bridges.

“Tolling has been in place for nearly a year, and it’s important all drivers understand that crossing a tolled bridge with a prepaid account and transponder will save them money, no matter how often they use the bridges,” said Megan McLain, innovative finance manager with the Kentucky Transportation Cabinet. “The cost savings are substantial.”

In the third quarter, more than one million crossings were made each month without a transponder. A driver saves $2 per crossing when using a prepaid account and transponder. Drivers could have saved nearly $7 million with prepaid accounts and transponders.

“A transponder is the fastest, easiest and most cost-effective way for drivers to pay the tolls they owe,” said Scott Adams, Indiana Department of Transportation director of tolling for the Ohio River bridges. “It’s also the fastest and easiest way for the states to collect tolls, which is why drivers with transponders and prepaid accounts pay the lowest rates. If a driver has a RiverLink account in good standing and a transponder, there’s no need for an invoice.”

A transponder is a small electronic device placed inside the front windshield of a vehicle, and is used to detect crossings on a tolled facility. When an overhead sensor reads a transponder, the lowest toll rate is deducted from a prepaid account.

Third Quarter Crossings

There were more than 7.7 million crossings on the three tolled bridges in the third quarter of the year, only a slight decrease from the second quarter, which included spring break and some of the summer travel season.

 

Third quarter crossings remained consistent on all three tolled bridges, the I-65 Abraham Lincoln Bridge, I-65 Kennedy Bridge and SR 265 Lewis and Clark Bridge.

There was only a slight increase in the number of drivers crossing tolled bridges with transponders. The average number of weekday drivers using transponders had climbed five percentage points since the first quarter of tolling. 

 

The number of drivers who qualify for the frequent-user discount has remained consistent, averaging around 7,200 drivers per month. 

The frequent-user discount is an automatic credit after 40 trips are posted on any of the three tolled bridges in a calendar month. The credit is 50 percent, and each additional trip that month is also discounted 50 percent.

The frequent-user discount is only for drivers in passenger vehicles with RiverLink personal accounts who maintain a positive balance. The frequent-user discount is per transponder, not per account.

 

RiverLink Accounts and Transponders

The number of RiverLink prepaid accounts and the number of RiverLink local transponders and RiverLink E-ZPass transponders requested continued to grow at a steady pace.

The number of RiverLink prepaid accounts increased nearly 10 percent in the third quarter to more than 137,000 accounts. More than 300,000 transponders had been requested to date.

 

For drivers without prepaid accounts and transponders, cameras capture an image of the license plate and an invoice is mailed to the registered owner of the vehicle. There’s no need for drivers to take any action until the invoice arrives. 

While waiting for an invoice or after an invoice arrives, vehicle owners can contact RiverLink customer service by phone or in person, open a prepaid RiverLink account and receive lower toll rates. Current, outstanding trips will be reduced to the transponder rate. To receive the benefits of conversion, drivers must open a RiverLink account before the bill moves to the collection process.

Initial invoices are for tolls owed, and do not include any penalties. An invoice is mailed to the registered owner of the vehicle. It’s important the owner of the vehicle has his current address on file with the Bureau of Motor Vehicles and County Clerk’s Office, as required by law.

 

Customer Service

The average time to answer a call to RiverLink customer service dropped dramatically in the second quarter of the year, and those gains remained fairly consistent in the third quarter. Nearly 100,000 calls were received in the third quarter. The average time to answer a call to 855-RIV-LINK was less than a minute in July, just over a minute in August and just over two minutes in September.

 

Recent Additions

Automated Payment System and Online Tutorials

Thousands of people are using the automated phone system to make payments to their RiverLink accounts and to pay invoices. The automated payment option was added in May, allowing customers to pay an invoice over the phone without ever talking to a customer service representative. Nearly 100,000 payments were made with the automatic system in the third quarter.


Step-by-step tutorials for managing RiverLink accounts online were added to www.riverlink.com in the third quarter to assist customers in managing their accounts online. The guide offers step-by-step directions for everything from setting up a RiverLink account to adding auto-replenishment to an account to paying an invoice. 

 

RiverLink Starter Kits

RiverLink started selling starter kits this summer, offering another option for purchasing transponders. The kit includes a RiverLink prepaid transponder and reload card. Drivers do not need to register their transponder or car to use the prepaid transponder. They simply purchase the kit, activate it at the store register and maintain a positive balance. Drivers can also convert to a registered RiverLink account to eliminate reloading fees and access additional services.

RiverLink starter kits are sold at all Speedway locations in Kentucky and Indiana, all Thorntons locations in Louisville and Jeffersonville and select Newcomb Oil locations in Kentucky.

 

Revenue to Date

Revenue numbers are preliminary for the third quarter. In the third quarter, $21.7 million was collected and split evenly between Indiana and Kentucky. An additional $2.8 million will be received from E-ZPass systems in other states (drivers who crossed the tolled Ohio River bridges with E-ZPass transponders from other states).

The billing cycle is still active, and additional money is being collected from vehicle owners who have received invoices.

Since the start of tolling on Dec. 30, 2016, more than $56.4 million has been collected and split evenly between the two states.                                                                                                                 

Revenue collected to date is in line with expectations, and both states are meeting their financial obligations for the Bridges Project. Toll revenue can only be used to meet financial obligations of the project and for operation and maintenance of the project area.

 

 

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Find more information on RiverLink tolling, including answers to frequently-asked questions, at www.RiverLink.com.

Find more details on the Louisville – Southern Indiana Ohio River Bridges Project at www.kyinbridges.com.

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